These General Terms and Conditions of Sale govern the offer and sale of products on our web site ("linenkids.com").
The products purchased on linenkids.com are directly sold by AUTONEDA UAB further in this document LINENKIDS ("LINENKIDS").
This web site is managed and maintained by LINENKIDS company. LINENKIDS (AUTONEDA UAB) is registered with the Companies' Register of Lithuania, code of the enterprise 135908128, registered office in Lithuania is located at Chemijos g. 5A, LT-45484, Kaunas (Lithuania).
If you need any assistance, go to the Customer Care Area, where you will find information on orders, shipping, on refunds and returning products purchased on linenkids.com, a registration form, tips and other general information on the services provided by linenkids.com. Remember that you can always contact LINENKIDS by e-mail: email@example.com. LINENKIDS is the direct seller of items on this web site.
1. Our Business Policy
1.1 These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on linenkids.com between the users of linenkids.com and LINENKIDS.
1.2 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties which are on linenkids.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify third party terms and conditions of the web site from which you may be considering purchasing a product, since LINENKIDS shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of linenkids.com and third parties.
2. How to Execute a Contract with LINENKIDS
2.1 In order to place an order for the purchase of one or more products on linenkids.com, you must fill out the electronic order form and send it electronically to LINENKIDS, following the relevant instructions.
2.2 The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for the return of purchased products.
2.3 Contract shall be deemed to have been submitted upon the electronic receipt by LINENKIDS of your order form.
2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale.
2.5 The order form will be filed in our data base for such a period of time required in order to process your order and as provided by law. You may access your order form, free of charge and at any time, by clicking on the section called My Order inside the Customer area under MY ORDERS on LINENKIDS.
2.6 Before placing the order form, you will be asked to identify and correct possible input errors.
2.7 The English language is offered for the execution of the contract with LINENKIDS.
2.8 After the contract has been executed, LINENKIDS will keep up your purchase order.
2.9 LINENKIDS may not keep up purchase orders that do not give sufficient guarantees of solvency or which are incomplete or incorrect, or orders for products that are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that LINENKIDS has not carried out your purchase order specifying the reasons thereof.
If the products displayed on linenkids.com are no longer available at the time of your last access and once LINENKIDS has received your order form, LINENKIDS shall inform you within seven (7) days of receipt of your order of the unavailability of the ordered products.
If the order form has been sent and the price has been paid for items that are no longer available, you will be asked by e-mail whether you wish to wait for the product to be made or get a refund for the sum you paid.
LINENKIDS is able to recreate a product which is unavailable in 30 days. If the order form has been sent and the price has been paid for items that are no longer available, and you reject to wait for the new product to be made, LINENKIDS will refund you the sum paid.
2.10 By submitting an order form and contracting with LINENKIDS, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on linenkids.com.
2.11 Sending the order form, you confirm to acknowledge and accept these General Terms and Conditions of Sale as well as of the further conditions contained on linenkids.com, also through links.
2.12 Upon submission of order form, LINENKIDS shall send to you, via e-mail, a receipt of the purchase order, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, a detailed indication of the price, terms of payment, return right and shipping costs).
3. Warranties and Indication of Product Prices
3.1 On linenkids.com, we offer for sale Clothes, Accessories, Bathroom and Bed Linen, Curtains, Linen Rugs, Toys and Decorations for kids, produced only by best Lithuanian producers. Bathroom and Bed Linen, some Clothes are produced only on special LINENKIDS orders in very small quantities. Curtains, Bed Linen are only custom made, produced after your selection of color and picture and order placement on linenkids.com. Clothes, Baby-sets with hand made details, Accessories, Linen Rugs, Toys and Decorations are hand made and unique products. All products are carefully selected by stringent quality controls.
3.2 The main characteristics of products are shown on linenkids.com beside each product description. The hand made products offered on sale on linenkids.com may not exactly correspond to the real products in terms of image and colors because these products seen on linenkids.com are unique and handmade. Internet browser or the monitor used could also be the reason why products may not exactly correspond to real products. If you buy more than one product with the same name – some of the products will be slightly different from each other because of handmade technique. The real product might be slightly different from what you see at linenkids.com in terms of slight color, detail placement differencies.
3.3 Prices are subject to change. Check the final price of sale before sending the relevant order form.
3.4 Purchase orders from Countries not included among those displayed on the countries drop down list and Customer Care area cannot be accepted by LINENKIDS (for exceptions see the Customer Care area).
3.5 Should you decide to exercise your right to return purchased products, LINENKIDS will not accept returned products that have been altered from their original status or damaged.
4.1 Payment of the product prices and relevant shipping costs must be made by using one of the procedures indicated on the order form.
4.2 PAYPAL. Customer may choose to pay via PAYPAL system. All details (for example your credit card number, expiration date, CVV code are a subject to PAYPAL system itself) are part of PAYPAL system security. LINENKIDS owns a premier business account in PAYPAL system. When a payment is made through linenkids.com you are redirected to PAYPAL system to enter your PAYPAL details and make payment via PAYPAL to us. You just need to follow the screen and click to pay for the items. LINENKIDS does not collect any credit card numbers, expiration dates or CVV codes.
The price for the purchase of products and the relevant shipping costs, as indicated in the order form, will be charged to your current account only when you place your order.
5. Discount Coupons
5.1 Discount coupons are personalized codes, also referred to as LINENKIDS DISCOUNT COUPON CODES, which allow you to take advantage of a discount on your purchase on linenkids.com.
5.2 The LINENKIDS DISCOUNT COUPON CODE box is displayed on the step 2 page „Payment Information“ during the checkout process: after you have inserted your items in the basket, proceeded to Step 2 in checkout process, entered and applied your coupon code. Discount coupon code can be used only per order. Each coupon code is individual: it may have number of use limitation, time validation etc.
5.3 Restrictions to the use of coupon codes:
- 1. The coupon code can be used only once per one order;
- 2. The coupon code cannot under any circumstances be exchanged for money;
- 3. You may not use more than one discount coupon per order;
6. Shipping and Delivery of the Products
6.1 For specific product shipping and delivery procedures, please visit the Customer Care area and see the Deliveries sections. Please read these sections carefully. The information provided in these sections form an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully known and accepted by you at the time your order form is sent.
7. Customer Care
7.1 For any information or claims LINENKIDS can be contacted via e-mail, at the address firstname.lastname@example.org. For further information, go to Contact Customer Care.
8.1 You are entitled to cancel the contract with LINENKIDS, without any penalty within 15 (fifteen) days of receipt of the products purchased on linenkids.com if the products are returned for reasons that may be due to LINENKIDS, as in the case where the products have manufacturing defects or they have been erroneously delivered.
8.2 To cancel the contract and return the products you shall use the return form.
8.3 In this case, you shall return the products back to LINENKIDS within fifteen (15) days from the date the package was delivered to you.
8.4 The only costs you will have to bear are the shipping costs of the return should you decide to return the products using a different shipping company other than the one indicated by LINENKIDS in the return form. You should decide to return the products using the package delivery company suggested by LINENKIDS or choose your carrier. If you want to return a purchased product without specifying any significant reason if the product has manufacturing defects or errorneously delivered, all return shipping costs are paid by the customer. Also all shipping costs are paid by the customer if you specify the reason of manufacturing defects or errorneously delivered product, but choose different carrier than suggested by LINENKIDS.
8.5 The return right - besides compliance with the terms and procedures described at par. 8.1, 8.2, 8.3 and 8.4 above - shall be deemed correctly exercised once the following conditions have been fully met:
- a. the return form must be correctly completed and sent to LINENKIDS;
- b. products must not have been damaged;
- c. products must be returned in their original packaging;
- d. returned products must be sent to LINENKIDS in a single delivery. LINENKIDS reserves the right not to accept products belonging to a single order returned and delivered at different times;
- e. LINENKIDS must receive the goods within 30 days of the date you received the parcel.
8.6 If the return right is exercised in conformity with the provisions set forth in this paragraph 8, LINENKIDS shall refund the sums paid for the returned products, net of any shipping costs for the delivery to you of the purchased products.
8.7 LINENKIDS shall refund the sums already paid for the purchase of products to you only if the products are returned for reasons that may be due to LINENKIDS, as in the case where the products have manufacturing defects or they have been erroneously delivered. In this last case you may send us a claim for bad shipping and defected goods while shipping via e-mail for investigation.
8.8 LINENKIDS shall refund sums already paid as soon as possible and in any case within 30 (thirty) days from the date on which it became aware of your decision to exercise your return right, we will promptly start the procedure for refunding the sums, after having confirmed that the terms and conditions stated above have been duly complied with, as indicated in paragraph 8.
8.9 In the event your return will not comply with the terms and conditions set out in paragraph 8 of these General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid to LINENKIDS; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to LINENKIDS. On the contrary, LINENKIDS shall be entitled to keep the products and withhold the sums already received.
9. Refund Times and Procedures
9.1 After the products have been returned, LINENKIDS shall check the conformity of the products with the conditions indicated in paragraph 8 above. When LINENKIDS is able to confirm that such conditions have been met, LINENKIDS shall send you the relevant confirmation of acceptance of the returned products by e-mail.
9.2 Whatever the term of payment used by you, the refund procedure shall be started by LINENKIDS within thirty (30) days from when LINENKIDS learns of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products are accepted.
9.3 If the recipient of the products, as placed in the order form, is different from the individual who made the payment for such products, the sums paid shall be refunded by LINENKIDS to the individual who made the payment.
9.4 The currency exchange rate for the credit shall be the same as the currency exchange rate of the original debit and consequently you shall not lose out in terms of bank interest.
9.5 LINENKIDS has chosen UPS as LINENKIDS 's official package delivery company for returning products purchased on linenkids.com, which have manufacturing or delivery defects. You may return products to LINENKIDS through UPS by contacting LINENKIDS via email to get details how to return a product which has manufacturing or delivery defects. You will get instructions how to return the product. LINENKIDS is able to pay for the shipping costs.
9.6 If you decide to return products using a different shipping company other than the one indicated by LINENKIDS, please use trackable shipping services. Shipping costs will be charged to you, and you will be responsible for any loss or damage to the products (howsoever caused).
10.2 You are advised to read, if you haven't already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of linenkids.com.
11. Governing Law
11.1 These General Terms and Conditions of Sale are governed by Lithuanian law related to e-commerce.
12. Amendments and updates
12.1 The General Terms and Conditions of Sale may be amended from time to time, in consideration of new laws and regulations but not limited thereto. The new General Terms and Conditions of Sale shall be effective as of the date of publication on linenkids.com.